Refund policy
Last updated: November 12, 2026
This policy applies to orders placed at crossandcrownjewelry.com with Cross & Crown ("we", "us"). It explains how to return a piece, what happens if something arrives faulty, and when your refund arrives.
At a glance
- You have 30 days from delivery to start a return.
- Pieces must come back unworn, complete and in their original packaging.
- Solid 14k gold pieces are made to order and are final sale.
- For a change of mind, you pay return postage and the original shipping charge is not refunded.
- If a piece is faulty, damaged or not what you ordered, we cover everything. Tell us within 14 days of delivery.
- Refunds go back to your original payment method. There is no restocking fee.
1. The return window
You have 30 days from the date the carrier records your order as delivered to start a return, not 30 days from the date you ordered. The day after delivery is day one. For example, an order delivered on December 10 can be returned until January 9, so a gift can be opened before the window closes.
Your return request must reach us by email within the window.
2. Condition
To be refunded in full, a piece must be:
- unworn, other than being tried on;
- free of scratches, marks, resizing, alterations or repairs;
- complete, with the box, pouch, card and any documentation it came with;
- in its original packaging, with any tags still attached.
We inspect every return and email you the outcome. If a piece arrives back in a different condition from the one in which it was sent, we tell you what we found before any decision is made.
3. What cannot be returned for a change of mind
- Solid 14k gold pieces. These are made to order and are final sale. You can cancel a solid 14k gold order within 24 hours of placing it.
- Pierced earrings that have been worn, or whose hygiene seal has been broken. Unworn earrings returned with any seal intact are accepted within the window.
- Pieces resized, altered or repaired by anyone else after delivery.
- Gift cards. These are not refundable and cannot be exchanged for cash, except where state law requires it.
None of these exclusions apply to a piece that arrives faulty, damaged or not as ordered. Section 7 covers those.
4. How to start a return
- Email info@crossandcrownjewelry.com with your order number and the piece you are returning. You do not need to give a reason.
- We reply within one business day with return instructions and the return address.
- Pack the piece in its original packaging inside an outer carton, and send it with a tracked service.
- Keep your tracking number until your refund arrives.
Please email us before sending anything. We can only process returns sent to the address we give you.
5. Return postage
- Change of mind: you pay the return postage, and the original shipping charge is not refunded.
- Faulty, damaged or wrong item: we pay the return postage and refund the original shipping charge.
A return you send at your own cost remains your responsibility until it reaches us, so please use a tracked service.
6. Refund timing
- We inspect your return within 3 business days of it reaching us and email you the outcome.
- Approved refunds are issued within 3 business days of approval.
- Refunds go back to the original payment method, whether card, Shop Pay, PayPal, Venmo or Google Pay. If you would prefer store credit, ask us.
- Once issued, your bank or payment provider sets the timing. This is typically 5 to 10 business days. If it takes longer, email us and we will send you the refund confirmation.
7. Faulty, damaged or wrong items
If a piece arrives faulty, damaged in transit, or is not what you ordered, email us within 14 days of delivery with photographs of the piece and the packaging. We will replace it if the same piece is available, or refund you in full including the original shipping charge. We pay all postage involved. This applies to every piece, including final-sale solid 14k gold.
If you notice a problem after 14 days, write to us anyway. Your rights under the law still apply (section 11).
8. Cancelling an order
Email us as soon as possible with your order number. If the order has not yet been dispatched, we cancel it and refund you in full. Once an order has been dispatched, it is handled as a return. Solid 14k gold orders can be cancelled within 24 hours of ordering.
9. Returning a gift
If you received a piece as a gift, you can return it under this policy. Email us with the order number. The refund goes to the original payment method, so the buyer will see it. If you would prefer store credit instead, ask us.
10. Refused or undeliverable parcels
If a parcel comes back to us because it was refused, not collected, or the address was incorrect or incomplete, we will contact you. You can have it resent, and we will tell you any cost before it goes, or you can have it refunded. A refund is treated as a change-of-mind return: we refund the price of the goods, less the original shipping charge and the return carriage we were charged, and we tell you the amount first.
11. Your legal rights
Nothing in this policy limits the rights you have under United States federal law or the law of your state, including any implied warranty of merchantability or fitness for a particular purpose. Where this policy gives you more than the law requires, you keep the better of the two. If any part of this policy is unenforceable where you live, the rest still applies.
12. Contact
Cross & Crown
119 W Garro St, Plymouth, IN 46563, United States
We reply within one business day. Please do not send returns to this address unless we ask you to.