Terms of service
Last updated: November 12, 2026
These terms govern your use of crossandcrownjewelry.com and every order placed through it. By using the site or ordering, you agree to them. Section 13 limits our liability.
1. Who we are
This site is operated by Cross & Crown, 119 W Garro St, Plymouth, IN 46563, United States ("we", "us"). "You" means the person using the site or placing the order.
2. Who may order
You must be at least 18, or the age of majority in your state if higher, to place an order. By ordering, you confirm that you are, that you are authorized to use the payment method, and that your details are accurate. We ship only within the United States.
3. Prices
- All prices are in United States dollars. Sales tax is calculated at checkout based on your shipping address.
- Shipping is charged separately and shown in full before you pay.
- Prices may change, but not for an order already placed.
- We do not show a "was" price that was never charged, and we do not use countdown timers, invented stock counts or invented reviews.
4. Pricing and description errors
If a piece is listed at an obviously incorrect price or with a materially incorrect description, we are not obliged to supply it on those terms. If we find the error before dispatch, we will offer you the choice of proceeding at the correct price or cancelling for a full refund. We never substitute a piece or change the amount charged without your agreement.
5. Orders and acceptance
Your order is an offer to buy. It is accepted when we email you to confirm it has been dispatched; the confirmation sent at checkout and the authorization of your payment are not acceptance.
We may decline all or part of an order if a piece is unavailable, the price or description was wrong, payment cannot be verified, the order appears fraudulent or is for commercial resale, or we cannot ship to the address given. If we do, we refund any amount taken in full and tell you why.
6. How our pieces are described
- Metals. Terms such as "sterling silver", "solid gold" and "gold-filled" are used in the sense defined by the Federal Trade Commission's Jewelry Guides (16 CFR Part 23).
- Stones. Each product page states whether a stone is natural, lab-grown or simulated.
- Specifications. The product page governs; collection listings show a shortened version. If a product page does not state a weight or measurement, do not assume one.
- No appraisal. Nothing on this site is a certification or appraisal.
7. Images, measurements and sizing
Photographs are magnified to show detail, so a piece often looks larger on screen than in your hand. Rely on the published dimensions. Screen colors vary; a difference in how a metal or stone appears on your device is covered by the return window, not the fault provisions. Weights are nominal and may vary slightly between pieces.
Ring sizes are United States sizes, and our sizing guide is guidance only. Resizing, altering or repairing a piece elsewhere ends your right to return it.
8. Payment
We accept major credit and debit cards, Shop Pay, PayPal, Venmo and Google Pay. Payments are handled by our payment processors, including PayPal for PayPal and Venmo payments. We do not see or store your full card number.
If a payment is charged back before we have had the chance to resolve the matter, we may decline further orders from that account. If something is wrong with an order, please email us first.
9. Returns, cancellations and delivery
These are covered by our Refund Policy and Shipping Policy, which form part of these terms and govern over any summary elsewhere on this site.
10. Gift cards
Gift cards are issued in United States dollars, can be redeemed only at crossandcrownjewelry.com, are not refundable, and cannot be exchanged for cash except where state law requires it.
11. Using this site
You may not use this site unlawfully, attempt unauthorized access to it or any account, scrape its content other than by ordinary search-engine indexing, interfere with its operation, or impersonate anyone. We may withdraw access from anyone who does.
12. Intellectual property
The Cross & Crown name and marks, and the site's design, text, photography and drawings, are owned by or licensed to us. You may not use them commercially without our written permission.
If you believe material on this site infringes your copyright, email us with the details required by the Digital Millennium Copyright Act (17 U.S.C. § 512).
13. Warranties and limitation of liability
The website is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim any warranty that the site will be uninterrupted, error-free or free of harmful components.
The goods. We do not disclaim the implied warranties that come with the pieces we sell, including the implied warranty of merchantability and, where it applies, fitness for a particular purpose.
To the fullest extent permitted by law, our total liability arising from any order or your use of this site is limited to the amount you paid for the order concerned, and we are not liable for indirect, incidental, consequential or punitive damages, or for lost profits or data.
Nothing in these terms limits our liability for personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited, including under your state's consumer protection law. Where your state does not allow a limitation, it applies to you only as far as your state permits.
14. Indemnity
You agree to indemnify us against any claim, loss or expense arising from your breach of these terms or misuse of the site. This does not apply to anything caused by our own act or omission.
15. Links and apps
We are not responsible for sites we link to but do not operate. Some features, such as reviews, referral tracking and the free-shipping bar, are provided by third-party apps described in our Privacy Policy, which forms part of these terms.
16. Governing law
These terms, and any dispute arising from them or from an order, are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. Disputes will be heard in the state and federal courts located in Marshall County, Indiana, except that either of us may use small claims court where it has jurisdiction, and except where your home state gives you a right to bring a claim where you live that cannot be waived.
17. Changes to these terms
We may update these terms. Your order is governed by the version published when you placed it.
18. General
If any provision is found unenforceable, the rest remain in force. A delay in enforcing a right is not a waiver of it. We may transfer our rights on a sale of the business without reducing yours. These terms, with our Refund, Shipping and Privacy Policies, are the entire agreement between us about your order.
19. Contact
Cross & Crown
119 W Garro St, Plymouth, IN 46563, United States
We reply within one business day.