Shipping policy
Last updated: November 12, 2026
This policy applies to orders placed at crossandcrownjewelry.com with Cross & Crown ("we", "us").
At a glance
- We ship within the United States only, from within the United States.
- Orders are dispatched within 2 to 5 business days.
- Standard Shipping arrives 4 to 10 business days after you order.
- Standard Shipping is free on orders of $200 or more.
- Every order is tracked, and the tracking number is emailed to you.
- Every order arrives in Cross & Crown gift-ready packaging.
Where we ship
We ship to addresses within the United States. Orders are dispatched from within the United States, so there are no customs duties, import charges or brokerage fees on any order.
If we cannot ship to the address you entered, we will contact you before going any further, and refund you in full if we cannot deliver.
Delivery times
Delivery time is made up of two parts:
- Processing: 2 to 5 business days. From when you place your order to when we hand it to the carrier.
- Transit: from the carrier collecting it to it reaching your door. This depends on the service you choose at checkout.
Total time from order to delivery, by service:
- Standard Shipping (USPS Ground Advantage): 2 to 5 business days in transit, 4 to 10 business days in total.
- Priority Mail (USPS): 1 to 3 business days in transit, 3 to 8 business days in total.
- Priority Mail Express (USPS): 1 to 2 business days in transit, 3 to 7 business days in total.
Deliveries to Alaska, Hawaii and remote addresses may take longer. Some product pages show an estimated arrival date for that piece; where it differs from the times above, the product page applies to that piece.
Business days
Business days are Monday to Friday, excluding United States federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.
If we cannot dispatch on time
If we cannot dispatch your order within the processing time above, we will email you with a new date and give you the choice of waiting or cancelling for a full refund. This is also your right under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
Shipping rates
Standard Shipping is free on orders of $200 or more. Below that, and for Priority Mail and Priority Mail Express, the rate is shown at checkout before you pay. Nothing is added after checkout.
Sales tax is calculated at checkout based on your shipping address and shown before you pay.
Tracking
Every order is shipped with tracking. We email you the tracking number when your parcel is handed to the carrier. The first scan can take up to a day to appear. If your tracking has not moved two business days after dispatch, let us know and we will follow it up with the carrier.
If an order arrives in more than one parcel, you receive tracking for each, at no extra charge.
Packaging
Every order arrives in Cross & Crown branded, gift-ready packaging.
Your delivery address
We ship to the address exactly as entered at checkout. Please check it before you pay, particularly the apartment or unit number.
- If you spot a mistake, email us immediately with your order number. If the order has not been dispatched, we will correct it at no charge.
- Once a parcel is with the carrier, we cannot change the address. Some carriers let you redirect a parcel yourself using the tracking number.
- If a parcel comes back to us because the address was incorrect or incomplete, we will contact you to arrange resending or a refund, as set out in section 10 of our Refund Policy.
Signatures
If a carrier requires a signature for your parcel, it will not be left unattended. The carrier will leave a notice and reattempt delivery or hold the parcel for collection. If you need to change how a parcel is delivered, you can arrange it with the carrier using your tracking number.
Late, lost or damaged parcels
You do not need to contact the carrier yourself. Email us with your order number and we will handle it.
- Late: we open a trace with the carrier and keep you informed.
- Lost: if the carrier confirms a parcel is lost, we replace the piece if it is available, or refund you in full including shipping. You choose.
- Marked delivered but not received: check with everyone at the address and with neighbours, and allow one further business day, as parcels are sometimes scanned before they arrive. If it has still not appeared, email us. We open an investigation with the carrier, and where the carrier confirms a misdelivery or loss, we replace or refund the order.
- Damaged in transit: photograph the packaging before opening if you can, and email us within 14 days of delivery with photographs of the parcel and the piece. We replace or refund it and pay all postage involved. See section 7 of our Refund Policy.
Contact
Cross & Crown
119 W Garro St, Plymouth, IN 46563, United States
We reply within one business day.